Due to the coronavirus pandemic, KAMAZ organized online training for foreign customers of KAMAZ.
Despite the difficult epidemiological situation in the world, KAMAZ continues to supply its products for export and is actively working to develop a service system abroad. In the absence of an official dealer distribution and service network in the importing country, the manufacturer recommends organizing training for personnel who are directly involved in the operation of KAMAZ equipment and are responsible for its good condition.
In the period from 2018 to 2019 within the framework of field training it was possible to train over 580 people in 19 countries of the world. Online training was also practiced, but it has become the most in demand right now with the COVID-19 pandemic. So, in 2020, official dealers in the Middle East (11 people) and the CIS (18 people) were trained in video conferencing mode, and consumers of KAMAZ vehicles in Africa – Tunisia (7 people) and Ghana ( 10 people).
“If the official foreign dealers of KAMAZ are obliged to train and develop their service specialists, with our help included, then for end customers the training of their drivers and mechanics is carried out as a kind of bonus,” said the chief specialist and trainer of AvtoZapchast KAMAZ Artyom Juris. – “For example, in September, a batch of KAMAZ-53228 on-board vehicles was delivered to Ghana for the transportation of Shea nuts. As part of the execution of the export contract, a staff training course was offered to the buyer – KI Ghana Ltd. It is aimed primarily at the competent and uninterrupted operation of the purchased KAMAZ equipment. As a result, in October we successfully trained the mechanics and drivers of this company online in 5 days.”
Drivers, mechanics, service specialists, engineers, fleet managers of foreign companies can take part in online training.
It is expected that the list of countries where online training on the competent operation of KAMAZ vehicles will be organized will expand along with new deliveries and an increase in the fleet of KAMAZ trucks abroad.